Privacy policy

Last updated: July 4, 2026

This Privacy Policy describes how Niora Jewellery ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from our Shopify store (the "Site"), or otherwise communicate with us regarding our products and services (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as the customer, website visitor, or any individual whose personal information we collect through our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory requirements. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources depending on how you interact with our website.

We use your information to:

  • Process and fulfill your orders.
  • Deliver purchased products.
  • Manage your customer account.
  • Process payments securely.
  • Communicate regarding orders, returns, exchanges, and customer support.
  • Improve our products, website, and customer experience.
  • Prevent fraud and unauthorized transactions.
  • Comply with applicable legal obligations.
  • Send promotional offers and marketing communications (only where permitted by law).

Personal Information We Collect

Information You Provide Directly

When you interact with our Services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login information
  • Payment confirmation details
  • Customer support communications
  • Product reviews or feedback
  • Any other information you voluntarily provide

Providing certain information may be necessary to complete purchases or access specific features.

Information Collected Automatically

When you browse our Site, we may automatically collect information including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage activity
  • Pages viewed
  • Time spent on pages
  • Referral URLs
  • Network connection information
  • Cookies and similar tracking technologies

Information from Third Parties

We may receive personal information from trusted third-party providers, including:

  • Shopify (our ecommerce platform)
  • Payment gateways
  • Shipping and logistics partners
  • Marketing service providers
  • Analytics providers
  • Fraud prevention services

These third parties collect information necessary to process your orders and support our Services.

How We Use Your Information

Order Processing

We use your information to:

  • Process purchases
  • Verify payments
  • Deliver products
  • Send order confirmations
  • Provide shipping updates
  • Process returns and refunds

Customer Support

We use your information to:

  • Respond to inquiries
  • Resolve complaints
  • Improve customer service
  • Maintain customer accounts

Marketing

Where permitted by law, we may use your information to:

  • Send promotional emails
  • Notify you about new collections
  • Offer discounts and exclusive offers
  • Recommend products based on your interests

You may unsubscribe from marketing emails at any time.

Security and Fraud Prevention

We use your information to:

  • Detect fraudulent activity
  • Prevent unauthorized transactions
  • Protect customer accounts
  • Maintain website security

Analytics and Improvements

We analyze website usage to:

  • Improve website functionality
  • Enhance shopping experience
  • Understand customer preferences
  • Optimize product offerings

Cookies

Like many ecommerce websites, Niora Jewellery uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep you logged in
  • Process shopping cart information
  • Analyze website traffic
  • Improve website performance
  • Deliver personalized content and advertisements

Our Shopify-powered store also uses cookies required for essential website functionality.

You may disable cookies through your browser settings, although some website features may not function properly.

How We Share Your Information

We may share your personal information with:

  • Shopify and ecommerce service providers
  • Payment processors
  • Shipping and delivery partners
  • IT and cloud hosting providers
  • Analytics providers
  • Marketing service providers
  • Fraud prevention services
  • Government or regulatory authorities where required by law

We only share information necessary for these parties to perform services on our behalf.

We do not sell your personal information.

Third-Party Services

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove the information.

Security of Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of data transmission or storage over the internet can be guaranteed to be completely secure.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Maintain customer accounts
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our policies

When your information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to delete your information
  • Right to request a copy of your data
  • Right to withdraw consent
  • Right to restrict certain processing
  • Right to object to certain uses of your information
  • Right to lodge a complaint with the appropriate authority

To exercise these rights, please contact us using the details provided below.

We may request identity verification before processing your request.

International Data Transfers

Your personal information may be stored and processed in countries other than your country of residence.

When transferring personal information internationally, we take appropriate safeguards to ensure your data receives adequate protection in accordance with applicable privacy laws.

Changes to Our Services

As our business grows, we may introduce new products, services, technologies, or features that require updates to this Privacy Policy.

Any material changes will be reflected by updating this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Niora Jewellery

Email: support@niorajewellery.in

Customer Support: +91 9266562155

Business Address: Delhi India

If you wish to exercise your privacy rights or have concerns regarding your personal information, please contact us using the details above, and we will respond as required by applicable law.